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Tourism & Customer Service
Looking to acquire or upgrade your skills in customer service, hospitality, or tourism? Cumberland College offers numerous full and half-day courses from the Saskatchewan Tourism Education Council (STEC). Some of our offerings include:
- Service First (formerly WorldHost Fundamentals) - provides frontline tourism employees and volunteers with an opportunity to learn about tourism and the value of providing a exceptional customer service experience.
- Service Best - create memorable customer experiences, identify and respond to customer needs and turn dissatisfied customers into loyal fans.
- Selling is Service (half-day) - in just three hours, practice techniques that increase customer satisfaction and learn how to handle objections professionally. Service Best is a recommended prerequisite.
- Understanding Customers (half-day) - Your next step in service recovery. Builds on the L.E.A.R.N. Service Recovery Cycle learned in Service Best.
- Serve it Right Saskatchewan (SIRS) - the official provincial responsible service of alcohol program.
- CannaSell SK - the official provincial training program for responsible cannabis sales.
The College also offers these online courses in customer service:
- Cannabis in the Workplace: Training for Workers - This course explains the laws relating to human rights legislation and the duty to accommodate employees who have medical authorization to use cannabis.
- Cannabis in the Workplace: Management Training - This course has been designed for business owners, organizational leaders, and those with management responsibilities to gain a better understanding of government regulations and potential legal and HR issues surrounding Cannabis in the workplace.
- Respect and Inclusion in the Workplace - This course educates participants about acceptable and unacceptable workplace attitudes and behaviours, including discrimination, harassment, and bullying, identifies appropriate ways to respond, and provides practical strategies to support an inclusive workplace environment where everyone feels safe and respected. This course is endorsed by Safety Services Canada.
Employers may also be able to access the Canada-Saskatchewan Job Grant for financial assistance to train their employees.
If you are interested in this or any other customer service programming, please contact the Business Development Coordinator.
Email or phone 306.862.9849
NOTE: Registration deadline is 1 week prior to course start date. Minimum enrollment is required to run all Continuing Education classes. Full payment or sponsorship is required to secure your spot in the class.
Refund Policy:
ORIGINAL RECEIPT MUST BE RETURNED BEFORE REFUND WILL BE ISSUED.
- A full refund will be issued if the student withdraws 3 business days prior to the start of the course.
- 20% or $25 (whichever is greater) will be withheld if the student withdraws within 2 business days prior to the start date.
- No refund will be issued on or after the course start date.
- Full refund will be provided if Cumberland College cancels the course.
Courses available:
Serve It Right Saskatchewan (SIRS)
Serve It Right Saskatchewan (SIRS) is a training program that promotes the responsible service of alcohol in Saskatchewan. Training topics include ways of identifying intoxication, how to handle situations involving minors, effective approaches in discontinuing or refusing the sale or service of alcohol, and facts and figures on legal responsibilities and liabilities.
On June 22, 2015, the Government of Saskatchewan announced that mandatory server intervention training would be phased in over a three year period.
- By June 30, 2016, all owners and managers will be required to have completed the training and new hires must take the training within 30 days of beginning employment.
- By June 30, 2017, there must be at least one person on each shift who has completed the training.
- By June 30, 2018, all employees involved in the sale and service of alcohol must have completed SIRS.
Our current offerings are all online.
Tuition: $50.00
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