Tourism & Customer Service

Looking to acquire or upgrade your skills in customer service, hospitality, or tourism?  Cumberland College offers numerous full and half-day courses from the Saskatchewan Tourism Education Council (STEC).  Some of our offerings include:

• Service First (formerly WorldHost Fundamentals) - provides frontline tourism employees and volunteers with an opportunity to learn about tourism and the value of providing a exceptional customer service experience.
• Service Best - create memorable customer experiences, identify and respond to customer needs and turn dissatisfied customers into loyal fans.
• Selling is Service (half-day) - in just three hours, practice techniques that increase customer satisfaction and learn how to handle objections professionally.  Service Best is a recommended prerequisite.
• Understanding Customers (half-day) - Your next step in service recovery.  Builds on the L.E.A.R.N. Service Recovery Cycle learned in Service Best.
• Serve it Right Saskatchewan (SIRS) - the official provincial responsible service of alcohol program.
• CannaSell SK - the official provincial training program for responsible cannabis sales.

The College also offers these online courses in customer service:

• Cannabis in the Workplace: Training for Workers - This course explains the laws relating to human rights legislation and the duty to accommodate employees who have medical authorization to use cannabis.
• Cannabis in the Workplace: Management Training - This course has been designed for business owners, organizational leaders, and those with management responsibilities to gain a better understanding of government regulations and potential legal and HR issues surrounding Cannabis in the workplace.
• Respect and Inclusion in the Workplace - This course educates participants about acceptable and unacceptable workplace attitudes and behaviours, including discrimination, harassment, and bullying, identifies appropriate ways to respond, and provides practical strategies to support an inclusive workplace environment where everyone feels safe and respected. This course is endorsed by Safety Services Canada.

Employers may also be able to access the Canada-Saskatchewan Job Grant for financial assistance to train their employees.

If you are interested in this or any other customer service programming, please contact the Business Development Coordinator.

Email or phone 306.862.9849

NOTE:  Registration deadline is 1 week prior to course start date.  Minimum enrollment is required to run all Continuing Education classes.  Full payment or sponsorship is required to secure your spot in the class.

Refund Policy:

ORIGINAL RECEIPT MUST BE RETURNED BEFORE REFUND WILL BE ISSUED.

• A full refund will be issued if the student withdraws 3 days prior to the start of the course.
• 20% or $25 (whichever is greater) will be withheld if the student withdraws within 2 days prior to the start date.
• No refund will be issued after the course start date.
• Full refund will be provided if Cumberland College cancels the course.